Legal

Privacy Policy

Effective date: October 11, 2026

This policy explains how EJS Consulting LLC, doing business as La Jolla Marketing, the operator of Smart Call Bridge (“Smart Call Bridge,” “we,” “us”), handles personal information on the smartcallbridge.com website, including its contact form and live demo, and in the Smart Call Bridge app, where customers create accounts and set up the contact window for their websites.

Who We Are

EJS Consulting LLC, doing business as La Jolla Marketing, 907 Turquoise, Apt 1, San Diego, CA 92109. Use the contact form on our home page or call (619) 363-2719.

Information You Send Us

When you submit our contact form, we receive what you enter: the inquiry type you choose, your name, email address, optional website and your message, along with which form you used and when you sent it.

Framer, which hosts the form, screens submissions for spam and delivers them to our support inbox and to a private Google Sheet we use to keep track of inquiries. We use this information to reply to you and to follow up about your question, sales or support. Sending the form doesn’t sign you up for marketing messages.

Calls and Text Messages

If you call or text our sales number, we receive your phone number and anything you say or send. Our sales line runs on Google Voice, so Google processes those calls and messages under its own terms.

Analytics and Cookies

Framer’s built-in site analytics counts visits to this website. Framer states that it doesn’t use cookies or persistent identifiers for this; it counts daily unique visitors using a hashed IP address and browser information with a salt that changes every day.

With your permission, we also use Google Analytics to understand how people find and use this website. Google Analytics stays off until you choose Accept, either in the cookie notice shown on your first visit or under Cookie preferences at the bottom of every page. It stays off if you choose No thanks or if your browser sends a Do Not Track signal. If you allow it, Google Analytics sets cookies on smartcallbridge.com (named _ga and _ga_ followed by our measurement ID) and receives information such as the pages you view, how you arrived, your browser and device, and an approximate location based on your IP address. Google processes this information under its own terms. The Smart Call Bridge app at app.smartcallbridge.com uses the same choice and the same Google Analytics property.

We remember your analytics choice in a cookie named scb_analytics_consent, which holds only the word granted or denied and lasts one year. You can change your choice at any time under Cookie preferences; choosing No thanks stops Google Analytics on this site and deletes its cookies. Fonts load from Google Fonts, so your browser connects to Google’s servers, which receive your IP address. The demo’s Copy Number button writes our phone number to your clipboard only when you click it. We don’t use advertising pixels or advertising cookies on this website.

Smart Call Bridge App Accounts

When you create or use a Smart Call Bridge account, we collect your name, email address and website; your business name and phone numbers, including whether a number can receive texts; the websites you add; the contact options and contact link you configure; your contact window settings; and the plan and billing interval you select. If you start a premium trial, we record its plan, start and end dates and status. You sign in with a one-time link sent to your email, and you can choose to add a password. Sign-in links and any passwords are handled by our authentication provider, Supabase. To limit misuse of sign-in emails, we keep a one-way hashed form of the address with a count of recent emails. If you arrive at the app from a link with campaign labels, the app records those labels (source, medium, campaign and content) with a random visit identifier, without your name or contact details. We use this information to provide the service, send account emails such as sign-in links and confirmations, and support you.

If you use paid checkout, Stripe processes your payment details. We receive confirmation of the payment and plan, not your full card number. Paid checkout isn’t available yet.

The Contact Window on Customer Websites

When a customer’s website loads the Smart Call Bridge contact window, it requests that website’s published settings from our servers. We count those loads for the customer’s account each month. Our app database doesn’t store the visitor’s IP address or browser details from these requests. Our hosting provider, Vercel, may keep standard request logs, which can include IP address and browser details, under its own retention settings.

If the website owner turns on analytics, the contact window also records interaction events, such as opening the window, showing a QR code, or choosing to call or text. Each event records the event type, time, website and page path, along with technical details about the contact window: the action chosen, the contact rule, QR mode or reason involved, an identifier that groups events from one opening of the window, and the contact window’s software and settings versions. These events don’t include the visitor’s IP address, name or phone number. When analytics is off, these events aren’t sent. We keep these events while the customer’s account is active, and they’re deleted with the account.

Each website owner is responsible for telling their own visitors how they use the contact window.

Service Providers

Website and contact form: Framer (hosting, built-in site analytics, form handling and spam screening), Google Analytics (website analytics, only with your permission) and Google Fonts (font delivery).

Email, phone and records: Google Workspace (our support email and the Google Sheet of contact submissions) and Google Voice (our sales line).

Smart Call Bridge app: Vercel (hosting), Supabase (accounts, authentication and data storage), Resend (delivery of account emails such as sign-in links) and, when paid checkout is used, Stripe (payments).

Sharing

We share information only with the service providers described above, to operate the website and app, provide the service and respond to you, or when the law requires it. We do not sell personal information.

How Long We Keep It

We keep contact messages, in our support inbox and Google Sheet, for as long as reasonably needed to respond to your inquiry, manage any resulting business relationship, and meet legal obligations. We keep account and configuration information while your account is active, and afterward only as long as reasonably needed for legal, security, accounting and dispute purposes. Google Analytics data is kept for the period set in our Google Analytics account.

Your Choices

To ask us to access, correct or delete the information you’ve sent us or that’s stored in your account, use the contact form on our home page. You can change your choice at any time under Cookie preferences, and you can also control cookies in your browser settings.

Children

Smart Call Bridge is a service for businesses and isn’t directed to children under 13. We don’t knowingly collect their personal information.

Changes

We’ll post any updates on this page with a new effective date.

Contact

Questions about this policy? Use the contact form on our home page or call (619) 363-2719.